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CUSTOMER SERVICE
Email: service@backwoodesxplorers.com
Phone: +1 (910) 445-4996
COMPANY ADDRESS
Backwoods Explorers LLC
3230 N. Main St, Suite 202
High Point, NC 27265
United States
Return & Refund Policy
Return & Refund Policy
BackwoodEsxplorers
Thank you for shopping with BackwoodEsxplorers. We aim to deliver satisfying shopping experiences for all customers. This policy outlines our return, exchange and refund terms for all orders placed on our website.
Return Eligibility Window
You may request a return within 30 calendar days after delivery of your package.
Return requests submitted after this window will not be accepted.
Return Conditions
To qualify for return or exchange:
• Items must be unused, unwashed, undamaged and kept in original condition
• All original packaging, tags, accessories and manuals must be returned together
• Products cannot show signs of wear, modification or improper use
We reserve the right to inspect returned goods and reject returns that fail to meet above standards.
Return Shipping Cost
Customers are responsible for return shipping fees unless the item arrives defective, damaged or incorrect due to our error.
How to Start a Return
- Send an email to service@backwoodesxplorers.com with your order number
- Describe your reason for return
- Attach photos of items if required
Our support team will reply within 2–3 business days and provide return instructions.
Refund Processing
Once we receive and inspect your returned package, refunds will be processed within 5–7 business days.
Refunds will be issued to your original payment method. Processing time depends on your payment provider.
Damaged & Defective Items
If you receive damaged, defective or wrong merchandise, please contact us immediately upon receipt with photos.
We will arrange solutions including replacement or full refund at our discretion.
Final Sale Items
Certain marked clearance items are final sale and cannot be returned or exchanged. This will be clearly labeled on product pages.
Contact Information
BackwoodEsxplorers
3230 N. Main St, Suite 202
High Point, NC 27265
United States
Email: service@backwoodesxplorers.com
Phone: +1 910-445-4996
