Shipping Policy

At Backwoods Explorers LLC, we are committed to providing reliable and transparent delivery services for outdoor equipment purchased through our online store.

We carefully prepare and inspect orders before shipment to ensure products arrive safely and in good condition.

Order Processing Time

Orders are processed after payment confirmation.

Our standard order processing time is:

1-3 business days

During periods of high order volume, holidays, inventory checks, or unexpected operational circumstances, processing times may require additional time.

Once your order has been shipped, we will provide tracking information so you can monitor your delivery status.

Shipping Methods and Delivery Time

We currently provide international shipping services through trusted carriers, including:

DHL Express

Estimated delivery time:

10-15 business days

UPS

Estimated delivery time:

10-16 business days

Delivery times are calculated after the order has been processed and shipped.

Actual delivery dates may vary depending on:

• Destination country
• Local carrier operations
• Weather conditions
• Customs inspection procedures
• Public holidays
• Other transportation factors

The estimated delivery timeframe does not include order processing time.

Shipping Fees

Shipping costs are calculated based on:

• Delivery destination
• Package weight
• Product dimensions
• Selected shipping service

The final shipping cost will be displayed during checkout before payment confirmation.

Customers will not be charged any additional shipping fees after the order has been confirmed unless a change is requested by the customer.

Customs Duties, Taxes, and Clearance

Backwoods Explorers LLC takes responsibility for customs-related charges for eligible international shipments.

We will cover:

• Import duties
• Customs clearance fees
• Applicable taxes related to the shipment

Customers are not required to pay additional customs charges after completing their purchase.

Our team will work with shipping carriers and customs authorities when necessary to help ensure smooth delivery.

Shipment Tracking

After shipment, customers will receive tracking information through the email address provided during checkout.

Tracking updates may require some time to appear after the carrier receives the package.

Customers can use the tracking number to check shipment progress through the carrier's tracking system.

Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our direct control, including:

• Severe weather conditions
• Transportation interruptions
• Customs processing delays
• Carrier operational issues

If a significant delivery delay occurs, customers may contact our support team for assistance.

Lost or Damaged Packages

If your package arrives damaged, incomplete, or appears to be lost during transportation, please contact us as soon as possible.

Please provide:

• Order number
• Customer name
• Description of the issue
• Photos of damaged packaging or products when applicable

We will review the situation and cooperate with the shipping carrier to provide a suitable resolution.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information during checkout.

Contact Information

Backwoods Explorers LLC

3230 N. Main St, Suite 202
High Point, NC 27265
United States

Email: service@BackwoodsExplorers.com

Phone: 19104454996