At BackwoodEsxplorers, we are committed to providing reliable and transparent domestic delivery services for outdoor equipment purchased through our online store. All orders are carefully packed and inspected prior to shipment to ensure items arrive safely and in good condition.

Orders begin processing once payment is confirmed. Standard processing time: 1–3 business days

Processing may take longer during sales peaks, holidays, inventory audits or unexpected operational disruptions. Once your order ships, we will send tracking information to your registered email for delivery monitoring.

We only ship to addresses within the United States. Standard domestic shipping is used for all orders. Estimated transit time after dispatch: 5–7 business days

Delivery timelines are estimated and may be affected by: • Local carrier operational schedules • Adverse weather conditions • Public holidays • Unforeseen transportation disruptions

Estimated transit time excludes order processing time.

No shipping charges will be added at checkout. No additional delivery fees will be charged after order confirmation.

After dispatch, tracking details will be sent to the email address entered during checkout. Tracking status updates may not appear immediately after the carrier picks up your package. You may use the tracking number to view delivery progress on the carrier’s official website.

We strive to deliver orders within the estimated timeframe. Delays may occur due to events outside our control including severe weather, carrier disruptions and peak delivery seasons. If your shipment faces significant delays, please contact our support team for assistance.

If your package arrives damaged, incomplete, or is presumed lost in transit, please contact us promptly.

Please provide the following information: • Order number • Full customer name • Detailed description of the issue • Photos of damaged packaging or products (if available)

We will review your case and coordinate with the shipping carrier to arrange a proper resolution.

Customers are responsible for entering complete and accurate shipping information during checkout. We cannot be held liable for delivery failures caused by incorrect or incomplete addresses provided by the buyer.

BackwoodEsxplorers 3230 N. Main St, Suite 202 High Point, NC 27265 United States

Email: service@backwoodesxplorers.com Phone: +1 910-445-4996